Shipping and Returns
Looks like you are ready to place an order! We make every effort to process your order within 24 hours.
For orders placed after 10 PM, please give an extra day for them to be handled and picked up by our carriers. If you have any questions, please contact us via email@example.com.
We do not ship internationally, or to Alaska, Hawaii or Puerto Rico. Sorry for any inconvenience.
All processed orders will dispatch within 24-36 hours from Monday to Friday. Please see our Holiday Schedule for more details. Allow 5-8 business days for your order to arrive if using a default carrier. If you have not received your order in a reasonable timeframe, please contact us.
In order to comply with carrier policies in handling heavy or large items, our products are mailed out in single packages. An individual package might be picked up by different carrier trucks and delivered separately. When purchasing multiple items, please be prepared to receive packages in different time segments. To avoid confusion, please refer to your order confirmation email for a complete list.
Order confirmation & tracking
Once your order is successfully processed, an order confirmation email will be sent to you. After the carrier scans your order, another shipping confirmation email with the relevant tracking number will be sent out. You can track your parcel via the following links:
Please note: Power Ridge® products can only be shipped via FexEx, not UPS.
Our carriers are unable to ship or deliver on the following dates. Please note shipping estimates will begin the following business day. For holiday shipping cutoff, please order at least 8 days ahead. Please note that you might experience a delay of 2-3 business days during peak season.
* Martin Luther King Jr. Day
* Presidents day
* Good Friday to Easter
* Memorial Day
* Independence Day
* Labor Day
* Columbus Day
* Veteran’s Day
* New Year’s
We want to be sure you’re as happy with your Westfield Outdoor® product as we are. If you’re not satisfied with your purchase, we offer free returns for a refund within 30 days of your purchase, provided it is unused and is still in its original packaging. For products purchased from an authorized dealer, their return policy applies - please contact them directly for more information.
To Start a Return
Please email your order number and a photo of the item in its original state to firstname.lastname@example.org. Our customer service team will reply within 24-48 hours, year-round. For more information, you can also call our toll free customer service number 877-579-1550.
When accepted, we will email you a prepaid return label via email and initiate a full refund within 24 hours of receiving the returned item. You can track the return item via the return label provided.
Need a Quick Exchange?
Please contact us with your detailed request. We treat exchange requests case by case, so your experience is unique and customized. Just chat with us via email@example.com.